--- title: "Completing a task in the mobile app" url: "https://help.kiho.fi/en/article/completing-a-task-in-the-mobile-app" language: "en" last_updated: "2026-11-11T11:36:09.018Z" --- # Completing a task in the mobile app We recommend completing tasks using the mobile app. In the app, assignees can view tasks assigned to them and their allocated assets, record when work starts and ends, and record delivered products – automatically generating task entries from these records. At the same time, supervisors can track work progress in real time via the browser. This guide explains how to browse, complete, and (if necessary) create tasks in the mobile app, as well as how to collect customer signatures for completed work. ### Browsing tasks and task details On the mobile app home screen, tasks are grouped by status: **Assigned**, **Accepted**, **Started**, **On break**, and **Completed**. Groups can be opened and closed, and you open a task by tapping its name. Task details include the task description, estimated start and end times, address, customer, and task status. Under **Customer**, you can see the selected customer and accounting dimension for the task. Tapping the info icon displays the contact person's name, phone number, and email address, allowing assignees to reach out directly from the app. The mobile app also features a dedicated **Tasks** page for a broader overview. You can access it from the **Menu** tab. - The **My tasks** tab shows tasks assigned to the user, while the **Completed** tab displays tasks marked as completed - Each line displays the task status (e.g., *Accepted*, *Started*, or *Completed*), time, customer, task name, and task ID - You can search for tasks using the search icon and sort them using the sort icon. - Lines for completed tasks also display **Signed** and **Transferred** tags, letting you see at a glance whether entries have been signed and transferred to invoicing ### Starting and completing a task You change the task status using the buttons at the top of the task screen, and the options available for the current status are always visible: - **Start**: work begins and the task status changes to *Started*. - **Break**: work is temporarily paused. - **Completed:** Work is finished, and the task status changes to *Completed*. Using the **Select task status** button, you can also select a status from a list – for example, to accept an assigned task before starting work. Statuses update simultaneously in the browser version, allowing supervisors to track work progress in real time. ### Rejecting a task If an assignee cannot carry out a task, they can reject it by selecting **Select task status** and choosing the status **Rejected**. The rejected task is removed from the assignee's task list, and supervisors can see in the browser that this assignee will not be completing the task. It can then be assigned to another assignee. ### Creating a new task in the mobile application Assignees can also create tasks in the mobile app, such as when work is agreed upon directly with the customer or extra work comes up on site. - A new task is created using the **+** button in the lower-right corner of the **Tasks** page. Tasks can also be created from the home screen using the **Create new task** button. - Enter the job details for the task, such as the description, customer, and schedule, and the task can be started right away. - Tasks created in the mobile app also appear in the browser on the task list, giving supervisors and billing immediate access to the job details Creating tasks in the mobile app requires specific permissions. Permissions can be granted so that users can create tasks only for themselves or also for other assignees. ### Assets, cost codes, and working status - **Asset:** The task displays the asset the assignee is currently logged into. You can switch assets using the pencil icon so that work is allocated to the correct vehicle or piece of equipment. If a task is assigned to a specific asset, it cannot be completed without being logged into that asset. - **Cost code**: Task entries can be allocated to the desired cost code for reporting purposes. - **Working status**: Once a task is started, the assignee selects what kind of work is being performed at that moment – such as transit, a work-related trip, or the actual work phase. Changing the working status is recorded on the entry, keeping the different phases of the work clearly separated. ### Recording products The **Products** tab of the task displays the products and quantities ordered for the task. The assignee can add an entirely new product to the task or simply record the delivered quantity if the product has already been added in advance. Product entries can only be made after the task has been started. ### Forms, feedback, and attachments - **Forms**: Forms related to the task are opened and completed using the **Open forms** button. A completed form can be attached to the task. - **Feedback**: The assignee can record feedback on the work, which appears in the entry details in the browser. - **Attachments**: Attachments can be added to the task. - **Trip code:** The assignee can view and select the trip code for the task. ### **Customer signature for entries in the mobile app** Task entries can be signed by the customer directly on site using the mobile app. 1. In the task details, select **Transfer to invoicing**. The view features a **Summary** tab showing the quantities to be transferred by product group, as well as an **Entries** tab showing individual entries. 2. Select **Show signature** and have the customer sign for the entries on screen. Also enter the **Printed name** and email address if you want to send a confirmation to the customer. The signature can be cleared using the trash icon and redrawn. 3. Accept the signature and select **Save**. Kiho will confirm: *"Are you sure you want to sign the entries?"* – select **Accept**. After signing, the task details will state **Entries transferred and signed**, and a delivery confirmation is saved to the task as a PDF attachment. The signature is also visible in the browser in the **Signed** column of the entries, from where the confirmation can be downloaded. ### Generating working hours from tasks Working hours can also be generated from task completion. This eliminates the need for employees to create a separate working time entry for the same work. - Allocation details and premiums essential for payroll are automatically included in working hours. - Premiums related to active work and asset allocations are also generated directly from task entries. - he same work is recorded only once, preventing duplicate entries. Working time can be composed partly of tasks and partly of time entries. For example, maintenance, other work, and absences can be recorded via working time entries, while primary work assignments are recorded directly from tasks.